Shipping policy

PRINTS: Stretched Canvas prints and Fine Art paper prints

We guarantee our products are free of defects and in excellent shape. We want to offer the best possible experience to you. If there is damage we will replace it free of charge.

Fine art paper print orders as well as stretched canvas prints typically ship out within 6 business days from the day of order. Once your order ships, you will receive a shipping confirmation email with tracking information. 

All  pricing includes FREE SHIPPING to the Continental USA and Canada. In these regions you will never have to pay for customs or duties.

For Worldwide locations, we only ship in tubes so we limit our shipment to paper prints and shipping rates are calculated at checkout.


ORIGINALS: Original Paintings 

Global Delivery

Experience our seamless worldwide shipping service, reaching destinations near and far. Each artwork is securely packaged for a worry-free journey. Shipping times range from 3 to 30 working days, depending on your location.

All shipping costs for original artworks are calculated and charged by the artist. Shipping prices can vary depending on the artwork type, size, and weight, or where your delivery address is in the world.

All shipping prices are charged at cost price for tracked shipments with reputable courier services.

Local Pickup (Originals only)
You can skip the shipping fees with free local pickup in Marin County, California.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within one business day.  We will send you an email when your order is ready along with pickup instructions.

Customs

For all artworks being shipped internationally, you may need to pay customs and/or import fees in order for the work to be released for delivery.

Customs duties and import fees aren’t included in the price on the website, as they’re set by the artwork’s destination country and are charged directly by the country’s customs office. In most cases, either the customs office or the courier will be in touch with you if any fees are due.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within 20 days of receiving your tracking number, please contact us at hello@heathermcfarlinart.com with your name and order number, and we will look into it for you.